Your health and privacy are our top priorities. Learn about our security measures, privacy policies, and commitment to keeping your data safe.
256-bit SSL encryption for all data transfers
All doctors are thoroughly vetted and licensed
Full compliance with healthcare privacy laws
Complete audit trails for all medical interactions
Last Updated: June 15, 2023
At MedConnect, we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
We collect several types of information to provide and improve our services:
We use your information to:
We do not sell your personal information. We only share your information in these specific circumstances:
Receive health tips, promotional offers, and service updates
Get SMS and email reminders for upcoming appointments
Allow anonymized data to be used for medical research
We retain your personal and health information for as long as necessary to provide our services and as required by applicable laws. Medical records are retained for a minimum of 6 years from the last interaction, or longer if required by state law.
You have the right to:
To exercise these rights, please contact our Privacy Officer at privacy@medconnect.com.
Effective Date: June 15, 2023
Welcome to MedConnect. By accessing or using our platform, you agree to be bound by these Terms of Service. Please read them carefully.
By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use our services.
Important: MedConnect is a platform for connecting patients with healthcare providers. We do not provide medical advice, diagnosis, or treatment. The information provided on our platform is for informational purposes only and is not a substitute for professional medical advice.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on our platform.
You must be at least 18 years old to create an account. You are responsible for:
When booking appointments through MedConnect:
All payments are processed securely through our payment partners. Refund policies vary by provider and are subject to the individual doctor's or clinic's policies. Platform fees are non-refundable.
All content on the MedConnect platform, including text, graphics, logos, and software, is the property of MedConnect or its licensors and is protected by copyright and other intellectual property laws.
To the maximum extent permitted by law, MedConnect shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.
We may modify these Terms at any time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the new Terms.
MedConnect is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. We implement stringent measures to protect Protected Health Information (PHI).
Under HIPAA, you have the right to:
In the unlikely event of a data breach involving your PHI, we will notify you without unreasonable delay, and in no case later than 60 days following discovery of the breach, as required by HIPAA.
We have appointed a HIPAA Compliance Officer to oversee our compliance program. For HIPAA-related inquiries, please contact: hipaa@medconnect.com.
Bank-level security for all data
SOC 2 Type II certified facilities
Optional for added security
We employ multiple layers of security to protect your data:
Our data is stored in secure, geographically distributed data centers with:
We implement strict access controls:
All third-party vendors undergo rigorous security assessments and must comply with our security standards. We only partner with vendors who meet or exceed our security requirements.
We regularly conduct:
Every healthcare provider on MedConnect undergoes a rigorous 5-step verification process to ensure they meet our high standards for quality and safety.
We verify medical licenses with state boards
Confirmation of specialty board certifications
Comprehensive criminal and professional history
Review of malpractice history and insurance
Verification through professional references
Our verification doesn't stop after initial approval. We continuously monitor:
Doctors must maintain our quality standards, including:
If you have concerns about a healthcare provider on our platform, please report them immediately to our Trust & Safety team at safety@medconnect.com. All reports are investigated promptly and confidentially.
Last Updated: June 15, 2023
This Cookie Policy explains how MedConnect uses cookies and similar technologies to recognize you when you visit our platform. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the site owners.
You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas may be restricted.
Some cookies are placed by third-party services that appear on our pages. We have no control over these cookies and you should check the relevant third-party's website for more information about how they use cookies.
We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies.
Yes, absolutely. We use bank-level 256-bit SSL encryption for all data transfers and store health information in encrypted databases. We are fully HIPAA compliant and undergo regular security audits by independent third parties.
Every doctor undergoes a rigorous 5-step verification process that includes license verification, board certification confirmation, background checks, malpractice history review, and peer references. We also continuously monitor their credentials and patient feedback.
Only the healthcare providers you choose to share information with can access your medical records. Our staff only accesses information on a need-to-know basis for platform operations, and all accesses are logged and audited.
Yes, you can request account deletion at any time. However, please note that medical records may need to be retained for legal and regulatory purposes as required by healthcare laws. We will inform you of what data must be retained and why.
In the unlikely event of a data breach, we have a comprehensive incident response plan. We will notify affected users without unreasonable delay, and in no case later than 60 days following discovery, as required by HIPAA and other regulations.
If you have any security concerns or suspect unauthorized access to your account, please contact our Security Team immediately at security@medconnect.com or call our 24/7 security hotline at (555) 987-6543.
If you have questions, concerns, or need to report an issue, our Trust & Safety team is here to help.
Report security issues, suspected breaches, or unauthorized access
security@medconnect.comQuestions about data privacy, access requests, or privacy controls
privacy@medconnect.comFor urgent security matters that require immediate attention, please call our 24/7 security hotline:
Available 24 hours a day, 7 days a week
For formal notices or legal correspondence, please send to:
MedConnect Trust & Safety
123 Healthcare Avenue
New York, NY 10001
United States
We strive to respond to all inquiries within 24-48 hours. For urgent matters, please use our security hotline.
Last Updated: June 15, 2023
This page was last reviewed and updated on the date shown above. We regularly review and update our policies to ensure compliance with regulations and best practices.